PDA

View Full Version : RESOLVED: C8 - lagging

webado
05-21-2006, 05:40 AM
Projects on partition 7 ( server c8 ) appear to be lagging in reporting.
Logging also appears not to happen.
5um1th
05-21-2006, 02:45 PM
My stats appeared to stoped loging 6hrs back. I hope I'm not alone My counter calls c8.statcounter.com
webado
05-21-2006, 02:48 PM
No you're not alone. All who have their projects on c8 have the same problem.
5um1th
05-21-2006, 02:53 PM
ah.. now i can go to sleep and hope it will be fixed by morn.

Cheers
mariskt
05-21-2006, 08:27 PM
I'm having the same problem - 3 or 4 of my projects have stopped counting visitors, and no change was made to the source code (just in case, I reinstalled the code but with no success). I understand that I'm not alone, and that this problem will be fixed.

So now I wonder:

1. Will the visits that occurred during the time the service was down be counted?
2. By when can we expect the service to resume?
3. Is there anything we can do (like provisionally creating new projects) in order not to lose the visits that occur in the meantime?

Thanks,
Maris
webado
05-21-2006, 08:33 PM
Sorry, no idea for the first 2 questions. Hopefully there will be a resolution soon.

Your third one might be ok if it's very important to you, and if you don't consider it too much work to add more code. You are pretty sure to end up with a project on a different server which will not have this problem.
mariskt
05-21-2006, 08:39 PM
Thanks, Chrisooc. Does this mean that I can install the codes for TWO diffrent projects (the one that's not working and the new one) in one and the same webpage?

Maris
webado
05-21-2006, 08:41 PM
You can. As long as you remember why you did it and eventually keep just one of them. It tends to slow down your page a bit.
mariskt
05-21-2006, 08:42 PM
Sure. Thanks.

Maris
jimmy
05-21-2006, 08:46 PM
Is c8 still lagging.
webado
05-21-2006, 10:04 PM
Is c8 still lagging.


Yes it is.
chad78
05-21-2006, 10:08 PM
Do we have an ETA on when the server will be back online?

I don't want to sound like a complainer. I really appreciate the great work you guys do. I've been using StatCounter for about a year, and have never had a problem - which is more than I can say for my web hosts. :)
webado
05-21-2006, 10:11 PM
Sorry, no idea.

When we have some news we'll post something.
fuzzy
05-22-2006, 06:41 AM
Nothing yet :(
quinquireme
05-22-2006, 06:47 AM
It's been 30 hours now...

I'm paying for this service, so I think I'm entitled to get some information about when it's likely to be back up.

Otherwise I do love statcounter though!
Tarak
05-22-2006, 06:57 AM
This is been looked at currently by our technical team. I expect this to be resolved in next few hrs.

Apologies for incovenience.
quinquireme
05-22-2006, 08:31 AM
Working now - thanks Tarak and everyone!
jimmy
05-22-2006, 03:00 PM
Thank you all.
moishier
05-22-2006, 08:44 PM
Is the unrecorded traffic stats lost (never recorded) or can it be restored from somewhere?

If it's lost, can it be artificially made up in accordance with past trends so as not to affect weekly/monthly trends?
chad78
05-22-2006, 08:59 PM
Just hold down the F5 button a lot. ;)
webado
05-22-2006, 09:24 PM
Just hold down the F5 button a lot. ;)
This is nonsense.

Unfortunately the counter projects on this server don't appear to have logged at all during that period. Usually at other times when a server has lagged one could see the summary total going up, though no detailed stats. This time the summary totals didn't go up either, not have they recovered by now. So it's a fair assumption that nothing can be recovered as nothing got logged.