Contact Form Gremlins

[J in Calgary]

Hey, I'm having a bit of an argh moment here. My contact form and order form on my website were working fine, and now suddenly I can't view information entered there--critical things, like their phone numbers and email addresses so I can respond to them!! I don't think I changed anything in the code, but I can't figure out why the fields aren't working. Can anyone help?

www.conversationpieces.org/contact.htm
www.conversationpieces.org/order.htm

thanks in advance

[JWJ]

Someone I know had a similar problem recently when they found that they were the only ones that couldn't use their own form. I tried yours and it seemed to work fine from here. Did you get my message? By the way, I don't know what's supposed to happen after a message is submitted by I was simply diverted to a blank screen. Is that what you intended?

[J in Calgary]

Thanks so much for checking!

No, you are supposed to get a thank you message. I did get your form, and the email came through, but no phone or date needed--not sure if you entered those fields with anything, though? Unfortunately, I recently got a form from a potential client, but no contact info came through on the fields, so I have no way to contact her without some google research, so it's not just my info that's not coming through.

Will search other posts for more hints, too. Hmm. Nasty little gremlins.

[jonra01]

I just took a look at the contact and order forms. You are using a cgi form processor. These usually have template files that have to have the form fields entered into them before they'll print them out in an email. Perl/CGI variables are case-sensitive and the two forms use different field names for some inputs. The email input field is 'Email' in one form and 'email' in another. This can make a difference. Use your ftp program to look in the cgi folder to see if there is a template file - probably with a .tpl extension. If there is, open it in text editor and see if any field names from the form are present.

[J in Calgary]

Blank screen mystery solved . . .I haven't removed the comment codes from the thank you screen, and you were one of the people with the browsers that couldn't read my text with the format I had in there.

[J in Calgary]

jonra--thanks soo much for looking! I'm away from my own hard drive until tomorrow, but I wanted to get right on it as soon as I get back. Glad to have a plan of attack!

[Brisguy52]

Hiya 4th,
It worked fine for me, re-directed to a " thankyou" page.

[J in Calgary]

Originally Posted by Brisguy52

Hiya 4th,
It worked fine for me, re-directed to a " thankyou" page.

Hey--thanks for checking it. Just curious--did you fill in anything for the phone or date fields? They showed up empty (I realize you didn't actually need anything, so you may not have entered anything there).

btw--thanks for the text, too.

[webado]

Your order form is only a large textarea, besides the page text and decoration. There are no other fields to fill out.
It's basically the same as your regular contact form.

I used both and sent you messages.

[Brisguy52]

Yes I did, 'phone number