RESOLVED: DNS problem

[StatCounterJen]

Hi all,

We're investigating what appears to be a DNS problem. We will update when we have more information.

Thanks for your patience.

[StatCounterJen]

Hi all,

We have identified that the problem is in our data center.

A post on The Planet forums confirms a widespread outage.

http://forums.theplanet.com/index.php?showtopic=90185

Please accept our sincere apologies for this interruption in service.

Thanks for your patience.

[StatCounterJen]

Folks,

It appears that there may have been an accident in The Planet data center in Texas.

http://forums.theplanet.com/index.ph...8&#entry592138

Per this post, the facility has been evacuated and emergency services are on site.

[StatCounterJen]

Folks,

The problems in The Planet are affecting a large number of websites globally.

At the moment a number of our web and database servers are down.

We are still waiting on clarification of the exact cause of the problems and are taking steps to restore full service as soon as we can.

We appreciate your patience.

[StatCounterJen]

Here is an update from The Planet forums:

Today at approximately 5:45 p.m., a transformer in our H1 data center in Houston caught fire, thus requiring us to take down all generators as instructed by the fire department. All servers are down.

We are working with the fire department, with our facilities staff on site, to assess the situation.

To keep you updated, we will send messages every 15 minutes in Orbit and here in our forum.

We continue to work to restore full service.

[StatCounterJen]

Another update from The Planet:

We have determined that no servers in the data center have been damaged. Nonetheless, they are down because power is out. Teams across the board are working to take appropriate action.

We will continue to keep you updated.

[StatCounterJen]

More from The Planet:

We have no additional updates at this time. Our team is still evaluating the time required to bring all affected servers online as soon as possible.

[StatCounterJen]

More from The Planet:

In our latest assessment, we have determined that networking gear has not been damaged, but we are without power so assessments continue. All disaster recovery systems are in motion, and we have teams already working in the data center.

[StatCounterJen]

More from The Planet:

We have no additional updates at this time. Our networking, technology, support, and facilities teams are still working to restore power to all affected customer servers.

[StatCounterJen]

More from The Planet:

The ServerCommand customer portal is down, so please contact our customer support team if you have questions. We have begun moving the ServerCommand infrastructure and will keep up updated as it is comes on-line.