Statcounter is not loading - Page 2

Arne · #11 01-09-2011, 01:49 PM

Quote:

Originally Posted by Scrap

I put it here in this field... is this correct? or have I disconnected it completely?

Sorry, I can't find anything on the page source, what I see in the box on your screen shot.

BTW, can you try to connect to Statcounter via a proxy server. Here is one to to use: "freeproxyserver.net". If you can load your Statcounter pages with that, then the chance is that your ISP has issues.

Quote:

PS: despite my code being in the wrong place as you said it worked fine for all this time. Why would it suddenly stop and freeze mysite when nothing has changed?

It's not the wrong place, as long at is somewhere between the <body> and </body> tags.
But the best place is as close as possible to the closing tag. One reason for it is the loading of page if Statcounter's server goes down or slow. The other reason is if you like to track exit links and/or downloads, then it must be below every exit and download link you like to see in the stats.

Valex · #12 01-09-2011, 04:12 PM

I have no network problems (all other sites I'm visiting are O.K). The code has been on my site for 3 years now, in my footer.php just before </body>. The problem with the loading started a couple of days ago. Also I don't have any problems to load my site when I remove the SC code

P.S. Even posting here takes ages

My post appeared almost a minute after a hit the submit button - I thought it's lost

Scrap · #13 01-09-2011, 04:17 PM

I think it was an issue with Statcounter as now all three of my issues have disappeared. Everything is working fast and smooth as it has done previously.

Thanks for your your time and assistance Arne.. it's really appreciated.

Arne · #14 01-09-2011, 04:48 PM

Quote:

Originally Posted by Scrap

I think it was an issue with Statcounter as now all three of my issues have disappeared. Everything is working fast and smooth as it has done previously.

I'm sorry, but I can't see any Statcounter code on your pages source code, so I wonder if you can see any recent page loads in the stats?
All I can see as some kind of connection to Statcounter is in this part of a large Javascript:

Quote:

SM.tracking = {
ga: {
smugmug: 'UA-138402-3',
user: ''
},
statcounter: {
},
sitemeter: {
},
quantcast: {
smugmug: 'p-33GsugQTR-pOM'
}

Anyway, I still wonder how the issue can be with Statcounter.

Only you and Valex has reported about it on the whole day.
Usually we can see 10 users or more reporting within an hour or 2, if there really is an issue of the same kind with Statcounter.
Also both of you who have reported (almost at the same time) has the same ISP.

Scrap · #15 01-09-2011, 04:55 PM

Yes it's still working I'm getting data updates on hits to my site..

Smugmug have two fields to insert the java code top and bottom.. I moved it to the bottom as you suggested and now it works a lot quicker..

)

As in the screen shot I posted previously

As regards Statcounter sometimes being the cuplrit for the occasional slowness I'm not the first to have that thought.

There are others:

http://www.google.co.uk/#hl=en&&sa=X...9bff151c0ba26e

Arne · #16 01-09-2011, 05:19 PM

Quote:

Originally Posted by Scrap

Yes it's still working I'm getting data updates on hits to my site..

Smugmug have two fields to insert the java code top and bottom.. I moved it to the bottom as you suggested and now it works a lot quicker..

So it must be invisible on the page source then? Can you see it when viewing the page source online? Just curious how it can work, since I could see it before you moved it.

Quote:

As regards Statcounter sometimes being the cuplrit for the occasional slowness I'm not the first to have that thought.

Oh yes, as all servers also Statcounter's can go down or getting slow sometimes.

But my point is that it does not affect only 2 users, it's more likely to affect 1000's and many of them report here as soon as they discover it.

But as also the Google links show, many of those reports, ends up in the fact that the issue is somewhere else when investigated.
In you case it may be a Smugmug issue, if the code was wrongly added from Smugmug's "point of view"!

Scrap · #17 01-09-2011, 05:46 PM

lol.. I don't know about hidden Arne but if your interested I can message you my login a password so you can see exactly where I put the code?

I trust you..

Arne · #18 01-09-2011, 06:31 PM

Quote:

Originally Posted by Scrap

lol.. I don't know about hidden Arne but if your interested I can message you my login a password so you can see exactly where I put the code?

I trust you..

LOL, Thank you. But no need to give out your log in details.

I'm anyway just curious why I can't see the counter code in the page source, and your screen shot shows where and how you add it.

I can't see any other answer to my curiosity is that the long Javascript in the page source, starting with <script type="text/javascript" id="sm_js_base">, where "statcounter" is mentioned under the "SM.tracking" part, must have something to do with it.

Hope you can "hang around" the forum, in case other Smugmug users need assistance with their code!

Scrap · #19 01-09-2011, 06:52 PM

it's there..

))

Code:http://rapidshare.com/files/441676371/code

Arne · #20 01-09-2011, 06:55 PM

Quote:

Originally Posted by Valex

I have no network problems (all other sites I'm visiting are O.K). The code has been on my site for 3 years now, in my footer.php just before </body>. The problem with the loading started a couple of days ago. Also I don't have any problems to load my site when I remove the SC code

P.S. Even posting here takes ages

My post appeared almost a minute after a hit the submit button - I thought it's lost

Do you still have the problem?
As you can see from the posts in this thread, Scrap's issues have disappeared whatever was causing it. So I hope you are okay also.

You may not have general network problems. What I meant was that your ISP may have a problem loading Statcounter's pages and the .js file from Statcounter in the counter code.

If you still have problems, what is your site?
Have you tested going to Statcounter with the free proxy I posted earlier?

Any updates made for your browser or security software? They can also be the cause sometimes.

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