Search results

Update: Statcounter team has fixed the bug. (It was a bug.)

Stats display for Visitor Paths has suddenly changed for all projects. It shows only one item. There appears to be a UI change with blue buttons for choosing specific dates (e.g., All, Nov 30, Nov 29). But even selecting All shows one item. Seems like the UI change broke the site. Anyone else...

I don't (knowingly) click ads. It's possible I accidentally clicked an ad on another site several days ago, and it got stored as a cookie, but I didn't click an ad on the StatCounter site. An infected ad server is most likely the culprit. I wish there were a way to notify the ad server company...

I just noticed an odd alert in my forum profile that said I would receive a "trophy" if I posted a message. What is this confusing oddity? Anyone else see this?

I just experienced a pernicious URL redirect malware problem while browsing my StatCounter site. (I was using Mac Safari browser.) The malware causes the StatCounter page to redirect automatically to another URL, which displays a full screen "MacKeeper" ad, along with a fake popup that...

Is there a technical reason why referring URLs from Facebook are always generic (e.g., "https://www.facebook.com/")? I would like more specific URLs for Facebook page referrals.

On Visitor Paths pages I'm now seeing the full title (not the URL), but the titles have plus signs (+) where spaces should be. For example, "My+Awesome+Web+Page."

Just to add another data point: I'm seeing the same issue: truncated page/URL names on the Visitor Paths page. It's as if a CSS div object has been accidentally made narrower.

Thanks, Arne. Actually, I didn't have to fix the problem -- I filed a support ticket, and someone else fixed the problem for me. For some reason an unnamed empty group was created without my knowing. I've done some testing. With no projects in a group, the "Organize Projects" page is very...

I just noticed the same problem (projects split into two "groups"). I've visited the "Organize Projects" page but I can't make sense of it. The two groups have no labels/names, and the "Move to Group" drop down menu doesn't show any existing names. Actually, the drop down menu is buggy in my...

I'm seeing the same Database Error for the pages reported above.

I'm getting the same error when trying to access my projects page... Database Error A link to the database server 'b044' could not be established.

"A link to the database server 'a016' could not be established." (When trying to access projects page).

Christina, Coincidentally, the problem has just disappeared (for now) without my touching my code. It would be really helpful if you would read these posts more carefully before assuming the problem is the customer's fault and going off on unrelated tangents about our code. Our reports...

Christina, If you re-read our complaints, you'll note that we have observed the error on other Web sites (including StatCounter pages), so changing the javascript on our personal sites will not address the problem. I don't use anti-spyware programs. Is the code "var sc_invisible=1;"...

I'm having the same problem. My invisible StatCounter icon does not load, i.e., it causes an error on all my pages. I also notice the error on any other page using StatCounter (including this forum page and my projects page). How exactly do we troubleshoot a "local" problem (if indeed that is...

same problem here, too.

Just moments ago I became unable to access my stats. I get a page that says, "Your login attempt failed." Oddly, the left side still recognizes my name -- "Welcome Back... [name]" When I try to enter my login and password, I get the same error page. Coincidentally, I had to log in to the...

In addition to the "A link to the database server 'b019' could not be established" database error, I notice that my Web site pages are not loading, presumably because the Statcounter cookie javascript is unable to communicate with the server. So I would be skeptical of any assertion that...

Getting this error: "A link to the database server 's140' could not be established." Unable to access my project page.