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  1. webmaster

    Is a static front page with no footer a problem for stat-counter?

    Is it a publicly available theme that we can try out? Alterntiavely send a request to support about this and we can log into your server to try to debug this further. https://statcounter.com/support/tickets/
  2. webmaster

    New Forum Software

    You can view new posts here: https://forum.statcounter.com/find-new/232/posts So far we've had no spam posts. Hopefully the anti-spam measures on this forum are better than the old vb one.
  3. webmaster

    New Forum Software

    We've migrated the forum from using vbulletin to zenforo. vBulletin was not getting updated like it used to, so we needed to move to another option. Let us know if there are any issues with the new forum software. We're working on modifying the theme to feel more like StatCounter.
  4. webmaster

    Getting "Statcounter is currently offline" Message

    That could be the problem. What's your StatCounter account with the 800 tracking codes? "btemp" looks empty.
  5. webmaster

    Getting "Statcounter is currently offline" Message

    Thanks for reporting this to us. Have you tried loading StatCounter in a different browser - are you still getting the same issue?
  6. webmaster

    Keywords Unavailable

    Hi Frank, What's your StatCounter project id? Aodhan
  7. webmaster

    API Integration

    That's great you are using the javascript code first. For the <noscript> portion you are right about the parameters. parameter-4 allows you to override a visible counter set in the database to an invisible counter parameter-2 is set to zero and is used to tell us that javascript was...
  8. webmaster

    API Integration

    Hi James, Thanks for working on this integration. I wouldn't use that URL for recording the visitor data. That is only for javascript disabled browsers. Here is the URL to use which would allow you to pass through the link the visitor came from, the page url and title they are viewing and...
  9. webmaster

    Mismatch between blogger stats and stat counter stats

    Can you try updating your blogger code? We've updated it recently to allow blogger mobile visits to be recorded. http://statcounter.com/blogger
  10. webmaster

    Does SC include Mobiles??

    We have just updated the blogger instructions to enable StatCouner to track mobile visits for blogger here: http://statcounter.com/blogger/
  11. webmaster

    Google Keyword Problem

    I investigated your account and there was indeed a problem. We've deployed a fix for this issue. You should not have this happen again, if you have any more trouble with importing data please let me know.
  12. webmaster

    Google Keyword Problem

    Yes StatCounter automatically imports new data every day. That's very strange. We'll keep an eye on this. If you notice this happen again, that we're not importing new data please let us know. We'll get a fix for it.
  13. webmaster

    Mismatch between blogger stats and stat counter stats

    Could you create a support ticket http://statcounter.com/support/tickets/ instead?
  14. webmaster

    Mismatch between blogger stats and stat counter stats

    What is your StatCounter username and blog address? It could be an issue with your code installation. To answer your second question, StatCounter will always attempt to look behind a proxy ip, to get the real ip address of the visitor. However this is not always possible, if a visitor really...
  15. webmaster

    Google Keyword Problem

    Hi agfranz, Could you log into your Google Webmaster Tools account at https://www.google.com/webmasters/tools/ - can you view any keywords there? If there is no keyword info available in GWT we won't be able to import anything.
  16. webmaster

    Google Keyword Problem

    Hi digitell, The domain you enter on StatCounter for the import must *exactly* match the domain you have registered with GWT. I removed the "www." from www.digitelldesign.com and attempted the import again. It worked first time. Your keyword data has been imported. Enjoy the convenience of...
  17. webmaster

    Google Keyword Problem

    That's odd - multiple project imports are working for me. Were you using the bulk import page? http://statcounter.com/import-gwt-data/
  18. webmaster

    Google Keyword Problem

    I'm glad you are enjoying it :)
  19. webmaster

    Google Keyword Problem

    We've just published a blog post and a press release about the Google Keyword Problem. We've launched a new feature to help you manage this issue. Let us know your thoughts, comments and suggestions!
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