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  1. webmaster

    No new posts allowed

    The forum has been overrun with spam. We're disabling new posts until a solution for the spammers can be found. In the meantime for any questions about the service please use https://statcounter.com/support/
  2. webmaster

    New Forum Software

    We've migrated the forum from using vbulletin to zenforo. vBulletin was not getting updated like it used to, so we needed to move to another option. Let us know if there are any issues with the new forum software. We're working on modifying the theme to feel more like StatCounter.
  3. webmaster

    Google Keyword Problem

    We've just published a blog post and a press release about the Google Keyword Problem. We've launched a new feature to help you manage this issue. Let us know your thoughts, comments and suggestions!
  4. webmaster

    RESOLVED: DDoS attack

    Hello, We're currently experiencing a DDoS attack. Visitor data is still being recorded but access to the site and reports is temporarily offline. We're working to mitigate the effects of the attack. Apologies for the inconvenience caused. Kind regards, Aodhan Cullen
  5. webmaster

    RESOLVED:Delayed Stats for Partition 88

    Hi Folks, Our technicians are currently dealing with some server hard disk issues. Projects on partition 88 have temporarily delayed stats. No visitor data has been lost and you still have access to your stats. There is just a delay with processing the data and adding it to your stats. We're...
  6. webmaster

    New Feature: Incoming Traffic

    We've just launched a new feature today called "Incoming Traffic". You can read more about it in our blog post. http://blog.statcounter.com/2013/07/new-feature-incoming-traffic/ Let us know your thoughts and feedback on the new feature.
  7. webmaster

    COMPLETED:Scheduled Network Maintenance 8th October 7pm to 10pm GMT

    Hi Folks, One of our datacenters is planning some network maintenace on Monday the 8th October between 7pm and 10pm GMT. During this window, your stats will be delayed and you will be unable to create new accounts or projects. No visitor data will be lost, the visitor data will be...
  8. webmaster

    RESOLVED: Problems Accessing the Site

    One of our datacenters is having some network trouble. Apologies if you are having trouble accessing the site. We are investigating the issue. No visitor stats will be lost as our second datacenter is fully operational and recording the data.
  9. webmaster

    New Feature Added: Ignore Crawlers and Bots from your Stats

    StatCounter does not record most bots or crawlers in our members' stats, as our collection system is tag based and does not rely on raw server logs. This means the crawler/bot has to actually load our javascript or counter image for their hit to be logged in our system. Many robots will never do...
  10. webmaster

    RESOLVED: Partition 68 - Delay in processing stats

    Hi Folks, Stats for partition 68 are not in real-time. There is a backlog of visitor data that needs to be processed. We are investigating this problem and will post with updates. Apologies for the inconvenience caused. Aodhan
  11. webmaster

    RESOLVED: Stats for partition 86, 87 and 88 are offline

    Hi Folks Unfortunately stats for partition 86, 87 and 88 are offline. We're currently trying to get them back online. All visitor data is being recorded and no data will be lost. Apologies for the inconvenience. Aodhan
  12. webmaster

    RESOLVED: Login Problems

    Hello, We are getting reports of users being unable to log in. We are investigating this the cause of the problem. Apologies for the inconvenience caused. Aodhan
  13. webmaster

    RESOLVED: Partition 66 has delayed stats

    Hi Folks, Partition 66 has delayed stats. All visitor data has been recorded, there is just a backlog in processing. We are investigating the issue. Apologies for any inconvenience caused. Aodhan
  14. webmaster

    StatCounter Demo Site - Free Promotion and Upgrade

    Demo site has been selected - Thank you. Hi Folks, We're looking for a new website to be the demo site for StatCounter. We're looking for a website that most people would easily understand the concept behind it. Ideally your website would also have a business focus to it, such as selling...
  15. webmaster

    RESOLVED: Problem loading the site

    Hi Folks, Some problem has occurred in the last few minutes preventing the site from loading. We're investigating this urgently and will post updates here. Apologies for the inconvenience caused. Aodhan
  16. webmaster

    RESOLVED: Partition 64, 65, 66, 67 offline

    Hi Folks, Partition 64, 65, 66 and 67 are currently offline due to a power issue. We are investigating the issue. Apologies for any inconvenience. Aodhan
  17. webmaster

    Partitions 60,61,69,70,71 Offline

    Hi Folks, We've just lost power to a few servers resulting in partitions 60,61,69,70,71 going offline. The rest of the partitions are still online and working normally. Visitor data for the offline partitions is being recorded and will be processed later when the partitions come back online...
  18. webmaster

    RESOLVED: Partitions 60, 61, 69, 70, 71 Offline

    Hi Folks, Partitions 60, 61, 69, 70, 71 are currently offline. The cause is related to a power outage to one of our server racks. We are working to get this resolved asap. Apologies for any inconvenience caused.
  19. webmaster

    Completed: Planned Maintenance

    Hi Folks, We are performing some planned maintenance tomorrow morning (8th April) between 8.30am and 11.30am UTC. Access to your stats will be disabled for no more than 30 minutes during this period. Your stats will still be recorded - nothing will be lost - but you may experience some...
  20. webmaster

    Completed: Planned Maintenance

    Hi Folks, We are performing some planned maintenance this morning between 10.30am and 12.30pm GMT. Access to your stats will be disabled for no more than 30 minutes during this period. Your stats will still be recorded - nothing will be lost - but you may experience some delayed stats. This...
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