Account Downgraded?


StatCounter Team
Currently ( October 2008 ), we are resynchronising the StatCounter billing systems.

As part of this operation, some accounts which have remained upgraded (in error) despite their paid periods having expired are being returned to "free" status. "Free" status means that each project in an account can have a maximum 500 log quota limit.

NOTE: Your paid period may expire due to your subscription being cancelled or your credit card not being updated. Please check your records to confirm that your payments to StatCounter are no longer being made.

When you next log into your account, you need to either:
  1. Re-upgrade
    This will allow you to retain all your stats.
  2. Reduce the log size of your projects
    "Free" accounts are allocated a maximum of 500 logs per project.