Missing Data

#1
Hi
I have been using statcounter since I started with selling online ..
But on Sunday evening I seemed to have missed out on at least 1 complete set of data ..As at about 21:30 my site made a sale http://prntscr.com/6ythlf as as you can see there were visits before and after so it is working ..What I should have at least seen was something like this http://prntscr.com/6ytiwl

Any ideas as to what could have happened

Thanks
 
#3
May be Problem with Statcounter side

Its happens and you don't need to worry about same, sometime problem creates online..Please contact with customer care and resolved the problem and your data too....
 
#4
Hi thanks for info
It has just happened again to me as a customer has bought something else and it has not shown up in my stats ...
i also forgot to mention I am a paying customer...
I will start by re adding the code on my website and see how that goes ,otherwise will contact support
 
#5
Paying or not paying - doesn't matter.

Assuming the pages that are involved have the tracking code on them (correctly), if your visitor's browser blocks third party images that hit will not be detected by Statcounter or any other third party tracker including Google Analytics.
 

Rory_A

Administrator
Staff member
#6
Hi thanks for info
It has just happened again to me as a customer has bought something else and it has not shown up in my stats ...
i also forgot to mention I am a paying customer...
I will start by re adding the code on my website and see how that goes ,otherwise will contact support
Hi,

Very sorry for the inconvenience. As webado mentioned there are situations where a hit might not be logged. Please open a support ticket at the URL below and we will look at your situation closer.

http://statcounter.com/support/tickets/

Many thanks for your patience and business.

Regards,
Rory
StatCounter Team
 
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