Moblile Came From entry page not recording

#1
When mobile users visit our client's site, they are redirected by our .htaccess file to the mobile entry page:
http://m.nagelglads.com/index.html

If they click, view full site, they are then sent here:
http://www.nagelglads.com/index.htm?m=no

I am not getting any hits to the mobile index page recorded.

Came From page in the project all shows this:
Dec 28 201803:16:58 PM m.nagelglads.com/ /index.htm?m=no (see pic below)

The statcounter code is identical on all pages.

Can you help me figure out why the hits to our mobile site are not being recorded? Or maybe I am misunderstanding how the "came from" page works?

It is sc_project=7266193

Capture.JPG

Perhaps I need to add m.nagelglads.com to the website addresses?
Capture.JPG
 
#5
"Came from" represents the url that is the referrer to the url being visited. If the visitor's browser blocks the transmission of the referrer then it cannot be detected and recorded. Often mobile devices are set up that way.

Also if the mobile version is loaded via javascript or as a redirection from the server, there's no referrer.
 
#6
Hi Christina, thanks for taking the time to look at this.

When mobile users visit our client's site, they are redirected by our .htaccess file to the mobile entry page:
http://m.nagelglads.com/index.html

The statcounter code is on this page and should be working.

If they click, the "view full site" link on that page, they are then sent here:
http://www.nagelglads.com/index.htm?m=no

I am not getting any hits to the mobile index page recorded.

When someone comes (on a mobile device) to our site from an outside link, you can see the entry page of m.nagelglads.com is being recorded. See the checkmark on the pick below.

But all the other hits highlighted, show a referrer of the m.nagelglads.com page (because they clicked on view full site). But they must have first hit the m.nagelglads.com page first (to be able to click on that). Yet m.nagelglads.com does not show up as the entry page - even though it must have been the entry page for these mobile devices (that then clicked on "view full site"). I hope this makes sense.

(I should be seeing m.nagelglads.com as the entry page, not www.nagelglads.com/index?m=no)

Entry page screen, today:
Capture.JPG


"Came from" represents the url that is the referrer to the url being visited. If the visitor's browser blocks the transmission of the referrer then it cannot be detected and recorded. Often mobile devices are set up that way.

Also if the mobile version is loaded via javascript or as a redirection from the server, there's no referrer.
 
#7
I just visited m.nagelglads.com/index.html directly from the email I received. You should see a hit there with no referrer.
NB: http://m.nagelglads.com/index.html is the same page as http://m.nagelglads.com/ so you need to take care of this so as not to create duplicate urls for the same pages. See my tutorial: https://faqhowto.info/only-validation/fix-canonical-issues/ .

Are you sure you are correctly redirecting mobile users to the m subdomain? Using the Chrome developer tools set to mimic a mobile device, I see a 302 redirection to m but only after I refresh the page. Not sure if this is OK.
 
#8
I feel like a dummy, but I can't find the entry page report now on the left column.

All I can find is the came from page which does not show any of today's activity...
came-from.JPG

And the pageviews page (see attached). Not sure which one is yours, can you check?





I just visited m.nagelglads.com/index.html directly from the email I received. You should see a hit there with no referrer.
NB: http://m.nagelglads.com/index.html is the same page as http://m.nagelglads.com/ so you need to take care of this so as not to create duplicate urls for the same pages. See my tutorial: https://faqhowto.info/only-validation/fix-canonical-issues/ .

Are you sure you are correctly redirecting mobile users to the m subdomain? Using the Chrome developer tools set to mimic a mobile device, I see a 302 redirection to m but only after I refresh the page. Not sure if this is OK.
 

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#9
You have 4 hits recorded at 2:09:46 pm, 2:12:00 pm, then 2:15:10 pm and 2:15:42 pm from the ISP called Ebox. they are marked as being from Toronto but I am actually in a Montreal suburb. Geo databases hardly ever resolve my IP correctly, but it's always been that way (many shades of wrong).
No referrer because I got there from the lin in the email at first, and then by pasting the domain url directly in the address bar. I didn't click on any links.

For the 2 hits at 2:15pm one hit is to your desktop homepage (www) with Chrome 71 on W7, and the other to your mobile subdomain m homepage with Chrome for Android on a Nexus 5 (actually it's the mobile emulator in Chrome 71 for desktop). I got there (to www) by direct input of the www address and to the m subdomain through a 302 redirection by switching user agents in the emulator.
 
#10
Thanks for checking this! So, do you think the hits are correctly being recorded to m.nagelglads.com for mobile users?


You have 4 hits recorded at 2:09:46 pm, 2:12:00 pm, then 2:15:10 pm and 2:15:42 pm from the ISP called Ebox. they are marked as being from Toronto but I am actually in a Montreal suburb. Geo databases hardly ever resolve my IP correctly, but it's always been that way (many shades of wrong).
No referrer because I got there from the lin in the email at first, and then by pasting the domain url directly in the address bar. I didn't click on any links.

For the 2 hits at 2:15pm one hit is to your desktop homepage (www) with Chrome 71 on W7, and the other to your mobile subdomain m homepage with Chrome for Android on a Nexus 5 (actually it's the mobile emulator in Chrome 71 for desktop). I got there (to www) by direct input of the www address and to the m subdomain through a 302 redirection by switching user agents in the emulator.
 
#12
There was also a similar problem recently. It takes a lot of time to create a truly worthwhile and high-quality application on a smartphone. The design of the application is very important for me, but in order to make it as it should be done, it is best to contact professionals. I can advise these guys here https://gapsystudio.com/service/mobile-design/ They do their job very well.
 
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#13
If the mobile version of a page has the tracking code on it and the settings of mobile user's browser do not prevent tracking (which often is the case by default) then the hit will be recorded.
 
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