No Email Report Received

Discussion in 'Bugs' started by ScottMSanders, Apr 3, 2012.

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  1. ScottMSanders

    ScottMSanders New Member

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    Hi. I just created a new free account yesterday. The site has had so far close to 900 pageloads.

    So I created a new weekly email report and tried to "send now" just to myself as a CC and not my client who I registered as the main user. It said that it should arrive in five minutes.

    But it's been about 45 minutes so far, yet still no email -- not in my inbox, folders, junk, anywhere.
     
  2. webmaster

    webmaster StatCounter CEO Staff Member

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    Hello,

    Apologies about this - can you provide us with your StatCounter username so we can look up your account and investigate this for you?

    Thanks,

    Aodhan
     
  3. ScottMSanders

    ScottMSanders New Member

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    I just received an email report as of 7 AM EST, though the stats are from three days ago..?

    My username is highwayguardian. Thanks.
     
  4. SJPVA

    SJPVA New Member

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    No email reports for 3 weeks

    We have been receiving weekly email reports for years without problems. 3 weeks ago they stopped. We get an email telling us the email bounced back and that the email report has been disabled. This email goes to the same address that the report was bounced back from. I have gone in and checked the email addresses and re-activated the reports and same thing happens the next week.

    Account username: LLVolrath
     
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