RESOLVED: Partition 3 /c4 Delayed Stats

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webmaster

StatCounter CEO
Staff member
#1
Hi folks,

We are upgrading partition 3/c4 to the new SC4 StatCounter system today.

Please check out the blog for more information.

http://blog.statcounter.com/?p=98

Your stats are slightly delayed by a few hours but this will be resolved asap.

I apologise for any inconvenience.

Aodhan
 

webmaster

StatCounter CEO
Staff member
#2
Hi Folks,

We appreciate your patience. For customers on c4/partition your latest stats are lagging by about 6 hours at the moment. We are working hard to get all your data processed and restore your stats back in real-time. There is a small problem with some browsers/operating systems not being detected correctly but we will get this resolved.

We expect to have your service returned to real-time within the next 12 hours.

You will also have access to the upgraded features within the next few days (there is even more data to be processed before we can throw that switch live).

I apologise for any inconvenience.

Aodhan
 
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webmaster

StatCounter CEO
Staff member
#3
Hi Folks,

Thanks again for your patience. Stats on c4 (partition 3) are currently just 2 hours and 40 minutes delayed at the moment. This lag is constantly being reduced. It may take slightly longer than our estimation yesterday and should be restored to real-time within the next 4 hours.

Aodhan
 

webmaster

StatCounter CEO
Staff member
#4
The lag is reduced to below 2 hours now so we are on schedule to have your stats restored to real-time within the next 3 hours and 15 minutes.
 

webmaster

StatCounter CEO
Staff member
#5
The lag is less than 1 hour and 30 mins now so we are still on schedule to have stats restored to real-time within the next 2 hours and 15 mins.

Thank you for your patience during this conversion.

Aodhan
 

webmaster

StatCounter CEO
Staff member
#6
Stats are lagging by just 1 hour and 18 mins now - unfortunately there is more data coming in around this time of day that needs processing. So the backlog isn't clearing as quickly now. So it will not be caught up fully with the next hour as we hoped.

We'll keep you updated.

Aodhan
 

webmaster

StatCounter CEO
Staff member
#7
Hi Folks,

This is the busiest time of the day. So there is no progress being made eliminating the delay at the moment. The stats are still delayed by 1 hour and 18 minutes. We'll need another off peak time of the day to eliminate the backlog entirely.

We'll keep you updated.

Aodhan
 

webmaster

StatCounter CEO
Staff member
#8
The backlog has increased slightly to a delay of 1 hour 30 minutes. However the peak demand period will be over soon and we will be able to process the backlog and return the stats to real-time.

We'll keep you updated.

Aodhan
 

webmaster

StatCounter CEO
Staff member
#9
Hi Folks,

Your stats were restored to real-time around 2am GMT this morning. Thank you for your patience.

We have a little work left before we enable access to the new and faster SC4 stats on this partition but we'll let you know when it's ready.

Aodhan
 
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